Privacy Policy – Saltwater Spirit
Saltwater Spirit is committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you engage with our luxury yacht charters, bespoke sailing holidays, marine wildlife tours, dive excursions, waterfront event planning, crewed vessel hire, bareboat rentals, and nautical themed accommodations through our online platform and related services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: Such as your name, email address, phone number, physical address, passport details (for international travel requirements), and date of birth when you make a booking, query, or register for our services.
- Payment Information: Credit card numbers, billing address, and other financial details necessary to process payments for our services. This information is processed securely by third-party payment processors.
- Travel and Preference Information: Details regarding your travel preferences, dietary restrictions, health information relevant to marine activities (e.g., allergies, medical conditions impacting diving), special requests, and emergency contact details.
- Communication Data: Records of your correspondence with us, including emails, chat conversations, and telephone calls.
- Technical Data: Information about your device and how you interact with our online platform, including IP address, browser type, operating system, unique device identifiers, referral URLs, pages viewed, and access times. This is often collected through cookies and similar technologies.
- Usage Data: Information about how you use our site and services, such as navigation paths, duration of visits, and interactions with content.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide Our Services: To facilitate your bookings for yacht charters, tours, accommodations, and event planning, process payments, and ensure smooth delivery of your chosen nautical experience.
- To Communicate With You: To send booking confirmations, updates, essential travel information, respond to your inquiries, and provide customer support.
- For Personalisation: To tailor our services and offerings to your preferences, providing a more bespoke and relevant experience.
- Marketing and Promotions: To send you marketing communications about new services, special offers, and events that may be of interest to you, where you have consented to receive such communications. You can opt-out at any time.
- Improvement of Services: To understand how our services are used, conduct analytics, research, and gather feedback to improve our online platform, services, and customer experience.
- Security and Fraud Prevention: To protect our online platform, our customers, and our business from fraud, unauthorised access, and other security threats.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including necessary customs or immigration requirements for international voyages.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, IT support, marketing, analytics, and operational support necessary for delivering your experience (e.g., boat owners, tour operators, dive instructors). These providers are contractually bound to protect your data and only use it for specified purposes.
- Business Partners: In specific cases, we may share information with trusted business partners involved in providing complementary services (e.g., local accommodation partners for pre- or post-charter stays), but only with your explicit consent or where necessary for the fulfilment of your booking.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
- Safety and Security: When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
4. International Data Transfers
As a global tourism provider, your information may be stored and processed in countries outside of Australia where our service providers or partners are located. We take appropriate measures to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including implementing standard contractual clauses or relying on other lawful transfer mechanisms where required.
5. Data Security
We employ robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: Request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require specific information from you to help us confirm your identity and ensure your right to exercise these rights.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Third-Party Websites
Our online platform may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this privacy policy periodically.
10. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us:
- Saltwater Spirit
- 7 Flinders Street,
- Level 2, Unit 201,
- Townsville, Queensland, 4810
- Australia